Bilingual Customer Service Rep

Salary: N/A / Yearly	Location: Fort Mill, SC
Type: Full-Time

Bilingual Customer Service Rep

Company
Kennametal delivers productivity to customers seeking peak performance in demanding environments by providing innovative custom and
standard wear-resistant solutions. This proven productivity is enabled through our advanced materials sciences and application
knowledge. Our commitment to a sustainable environment provides additional value to our customers. Kennametal’s portfolio of
well-respected brand names and broad global presence enable us to help customers of all sizes in virtually every geography drive success
at every stage of their value chain. Strategically aligned across our two core businesses - Industrial and Infrastructure - our products and
services touch nearly every manufacturing process. People around the globe can see and touch these results throughout many aspects of
their day, from the light switch they turn on to the car they drive.
Department
Fort Mill
Tasks
Responsibilities include: •Customer Order Processing & Account Management: Process customer orders, invoices and return
authorizations. Prepare, coordinate, and review all export documents as required for proper execution of international shipments as
required. •Customer Assurance & Development: Notify customers of shipping schedules, means of transportation, and estimated arrival
dates. Track shipments of orders with transportation companies via SAP and internet. Coordinate with the transportation Company,
exporters, brokers and Shipping Department as required. •Systems User: Process and setup new customer accounts in SAP. Initiate and
maintain customer master tables, values and logic application as required. Coordinate with stock locations for transferring of stock or filling
of customer orders as required. •Other: Coordinate and collaborate with customers, engineering, sales, planning, production control,
replenishment, distribution and warehouse personnel to ensure compliance with best practices and customer satisfaction.
Requirements
Fluency in the French language, both written and verbal, required. Bachelor’s degree required; six years of work experience in an ERP
system (J.D. Edwards, SAP, etc) environment may be substituted for formal education. A minimum of three years experience in Customer
Service or Sales preferred. Advanced Excel, Access, and excellent problem solving skills a must. General knowledge of one or more of
the following preferred: metal/carbide cutting systems, carbide & carbide overlay applications,

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