Bilingual Customer Care Associate

The Role

Sunbit, Inc., a rapidly growing FinTech startup, is looking for a self-motivated, ambitious, bilingual (English/Spanish) Call Center Representative for our Las Vegas, Nevada office. Your job will be to answer calls from customers as well as from retail partners. Key responsibilities for Customer Support will be to respond to questions related to payments, general inquiries, and anything else our customers would like to know. Key responsibilities for Retail Partner Support include technical troubleshooting about software, hardware, and financing questions. This will be an hourly position that requires schedule flexibility of possible nights and/or weekends.

Duties:
Determine call center requirements by working with customers
Maintain call center database by entering information
Ensure that customer service issues are resolved promptly, professionally and thoroughly
Follow scripts to handle a variety of situations
Follow up with customers and retail partners
Manage escalated calls with courtesy and professionalism

Experience / Skills Required:
Friendly and helpful phone demeanor
Bilingual in English and Spanish
Call Center experience (both B2B and B2C experience is a bonus)
Collections experience
Basic technical troubleshooting skills
Good typing and computer skills