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Bilingual Customer Service Representative for Medical Collection Agency


  • Receivable Solutions Inc.
  • 01/11/19
  • Columbia, SC
  • 29210
  • 12.00 / Hourly
  • Full-Time
Responsible for collection of patient responsibility portions of hospital accounts while maintaining superior customer service and professionalism. Documents all collection activity; maintains and organizes unit and responds to all communication and or verbal inquiries from all relevant parties.

Ensure the quality, integrity and proper work effort of assigned inventory

Understands and adheres to all policies and procedures, as well as local, state and federal regulations, relevant to their area of operation.

Maintains acceptable levels of productivity of all assigned accounts.

Familiarity with assigned client systems and client patient financial services guidelines.

On an auto dialer for full 8-hour shift making and receiving continuous calls in a call center environment.

Ability to communicate effectively with patients in Spanish.

Documents all collection activity, maintains and organizes unit and responds to all communication and/ or verbal inquiries from all relevant parties.

Responsible for handling all inbound and outbound calls to patients in order to collect payments in full or arrange a payment plan.

Models appropriate behavior in handling of difficult patients.

Operates within the guidelines of the Fair Debt Collection Practices Act (FDCPA),

Health Insurance Portability and Accountability Act (HIPAA) and any other applicable

Federal or state laws and company policies.

Responsible for maximum productivity in the securing acceptable payments or payment arrangements of accounts.

Answer general questions that may arise on calls with patients.

Adheres to applicable policies, hospital/physician billing/departmental practices and 3rd party requirements.


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