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Bilingual Spanish Customer Service Rep


  • Allstate
  • 03/26/20
  • Largo, FL
  • 33777
  • 37,440 / Yearly
  • Full-Time
Please apply at the following link:

https://career8.successfactors.com/sfcareer/jobreqcareer?jobId=154362&company=Allstate&username=

Why Allstate?

If you thrive in an environment where you can take charge, plan and guide others through complex situations, be outspoken and are a confident decision-maker, Allstate is the place for you! Our employee engagement survey within the customer contact centers is rated as "Excellent." Allstate is all about inclusive diversity and creating an environment where everyone can grow. Dont take our word for it hear realAllstatersdescribe who they are and why they love working at Allstate:Click Here


The Opportunity:

It is Allstate's goal to support our customers how, when and where they want to be served. The CustomerContact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is important that our team members can commit to a flexible work schedule that includes weekends and holidays. Most call center employees work one weekend day, typically a Saturday, as a part of their normal work week.

Work/Training Schedule:

Start Date:Monday, May 18, 2020 10:00 AM EST
Training Schedule:Monday-Friday 10:00 AM-6:30 PM EST in classroom (6 weeks)
Transition and Production Schedule: Monday, Tuesday, Thursday, Friday 2:30 PM- 11:00 PM EST; Saturday 10:00AM - 6:30 PM EST(Off Sunday and Wednesday)
Holidays Required

Compensation and other important information:

Payincludes 2nd shift and bilingual differential : $18.00hourly / $37,440annually (paid bi-weekly)
Base pay: $15.00 Hourlty/ $31,200 annually(paid bi-weekly)
Excellent benefits package starting on your FIRST day of employment to include - Medical, Dental, Vision, Life Insurance and 401(k)

Competencies that drive success in the role:

Customer Focus

Support our customers by delivering personalized experience

Ensure first call resolution and customer satisfaction on all transactions

Solutions driven by resolving customers inquiries

Business Acumen

Demonstrate a comprehensive understanding of Allstate company products

Attention to detail in processing changes to customer policies

Answer customer inquiries regarding their policies and document customer records

Develop subject matter expertise and remain current on marketing campaigns to respond appropriately to related inquiries

Influencing

Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention

Job Qualifications:

Thorough knowledge of Microsoft Outlook
Multi-tasking proficiency
Live into an environment of Continuous Improvement
Adaptability to new techniques, talk paths and performance standards
Work well independently and as part of a team
Collaboration, problem solving and investigation skills
Ability to identify trends, present solutions for issues and/or opportunities for improvement.
Ability to build effective working relationships with co-workers including peers and leaders
Flexibility with work schedule to meet the needs of customer and the business
Spanish Bilingual fluency
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.


Employer Information

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