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Call Center Customer Care Supervisor


  • JCPenney
  • 06/15/20
  • Columbus, OH
  • 43232
  • Full-Time
Customer Care Supervisor

The Customer Care Supervisor will execute programs to create an environment of engaged associates. Reporting to the Customer Care Manager, the Supervisor will develop a team which helps deliver an exceptional shopping experience to our customers in Americas Favorite Store.

Responsibilities:

Supervise, provide coaching, and engage Customer Care Center (CCC) associates to continuously provide exceptional customer service to meet or exceed company survey goals

Coordinate and administer programs designed to develop associates skills and abilities to create a Customer FIRST environment

Support the implementation of new procedures and/or operational changes to support the CCC vision and strategy

Track, review, & respond to customer complains, and escalate issues in a manner that drives Customer retention and loyalty

Core Competencies & Accomplishments:

Experience in written customer feedback & edit orders

High school graduate or equivalent business experience. College degree preferred

2-3 years of supervisory experience (retail industry and/or call center experience preferred)

Excellent leadership, written & communication skills required

We are committed to diversity. JCPenney is an Equal Employment Opportunity employer.


Employer Information

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