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Call Center Representative - Bilingual

  • Applus Technologies, Inc
  • 06/13/19
  • Atlanta, GA
  • 30349
  • 10.50 / Hourly
  • Full-Time
Applus Technologies, a leader in the vehicle emission testing industry, is seeking an experienced Spanish speaking Call Center Representative to provide telephone support for motorists seeking information regarding the Georgia Motor Vehicle Emissions Inspection Program.

Key Duties and Responsibilities include:
Professionally respond to telephone inquiries from English and Spanish speaking motorists relating to program rules and requirements, procedures, test results, and station locations. This includes:
o Entering each call received into ticketing system.
o Resolving issues, independently and effectively.
o Identifying when an escalation to management will result in best overall customer satisfaction for the motorist.
Professionally interact with inspection station personnel assisting with technical and procedural questions and concerns pertaining to the emissions testing process as well as administrative support (providing forms, training information, etc.)

Qualifications include:
High School Diploma or equivalent and one plus year of Call Center or Customer Service experience.
Ability to speak and write Spanish.
Excellent verbal, written and interpersonal communications skills with the ability to interface effectively with co-workers, motorists and inspection station representatives.
Being dependable, reliable, punctual and self-motivated.
Ability to display a positive disposition at all times, even under pressure.
Ability to work in a fast-paced team environment.
Competency using Microsoft Office Suite (Word, Excel, and Outlook).

The candidate we hire must also pass an Emissions Inspector Certification Test (80%) after in-house training.
If you have a passion for delivering exceptional telephone customer service and want to help us protect the environment from unsafe vehicle emissions, please apply now.

Applus+ Technologies is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, sex, marital status, military status or military discharge status, sexual orientation, gender identity, physical or mental disability.

Job requirements

Applicants preferred to have at least a High school diploma or equivalent

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