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Customer Service Representative

  • Sutherland
  • 12/17/19
  • Houston, TX
  • 77036
  • Full-Time
Sutherland is seeking a social-savvy and reliable person to join us as a Customer Service Representative. We are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Consultants in this role get to:

Be the point of contact: Direct all activities necessary to resolve escalated customer issues and answer inquiries in a timely, efficient, accurate and professional manner. Issues received can include taking payments, and general account status inquiries.

Our most successful candidates will have:
A Customer Service background
An upbeat, high energy, enthusiastic attitude
Strong customer focus
Basic computer knowledge and typing ability
Strong multi-tasking ability
Bi-lingual English/Spanish is a plus
High School Diploma or equivalent is required
Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
Demonstrates ability to work in a team environment accepting responsibility for decisions and how results may impact team
Strong written and verbal communication skills
Proficient in Microsoft Office, Internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
Willingness and ability to adhere to Sutherlands policies and procedures

Employer Information

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