Get Bilingual JobsGet Bilingual Jobs

Mandarin Speaker

Agent Job Description:

The agent is accountable for maintaining a reservation and knowledge of the travel companys products. The core purpose of the role is to drive revenue through proactive selling and to ensure clients feel that all of their travel need questions have been adequately addressed in a fashion consistent with companys core values. The agent is responsible to:

Answer all telephone calls and emails in accordance with company and LQA standards
Book, modify & cancel guest reservations for individuals and/or groups that are requested either by phone, or email. Using the reservations system, process reservations for FIT, Group, Corporate, OTA, and Wholesale reservations.
Ensure proper verbiage and etiquette is used when answering the phones and selling hotels' rooms
Provide service to clients at a personal concierge-type service level including acting as a liaison between guest and property for all room requests and additional services required for their stay
Stay abreast of current rates, rate changes and all promotions
Provide guests with information regarding amenities of the hotel, rooms, and food services. Display knowledge of the local area, to include but not limited to, transportation, local attractions and activities
Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
Determine customer needs and recommend effective solutions.
Ensure all that all company standards for follow-up with customers as well as an internal contacts are met
Demonstrate a solid understanding of our customers, our products, our competitors and our industry
Foster a close working relationship with companys hotel team members
Demonstrate effective listening skills and questioning techniques
Implement call guidelines and selective selling strategies when required
Keep supervisor promptly and fully informed of all matters of significance
Meet or exceed quality, productivity and sales targets for individual and team goals
Work diligently with management and maintain positive and receptive attitude
Support any company reservations business activity as requested by the management team
Be an ambassador of the company brand at all times, in and out of the work place.

Basic Qualifications:

At least high school graduate
Preference with 1 year of front desk agent or hotel reservations experience (but not required)
Preference experience with PMS (Property Management System) or hotel central reservations system (but not required)
Strong written & verbal communication skills in English and Japanese/Mandarin languages
Proficiency in PC/computer skills and Microsoft Suite of products
Demonstrate a curiosity and eagerness to learn about global destinations and products. Global travel experiences desirable
Ability to focus attention on details, be well organized, and follow-up
Ability to calculate
Must be a Filipino citizen
Willing to work in shifting schedules
Can start ASAP

Salary Package is P72K (P20K basic pay + P2K non-taxable allowance + P50K language premium pay)
Please leave blank
Minimum of 400 (0) characters
Please leave blank
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs

Employer Information

Previous Page New Search

I think your service is very good. I am very pleased that I receive your frequent mail. I will recommend your service to everyone I know that might be interested to check out the possibilities.

Carmen E. Arroyo, Teacher

Join 5,796 other Bilingual Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Bilingual Jobs

  1. Physician: Bilingual Primary Care Physician Job...

    Hollywood, FL
    A hospital located in Florida is seeking a primary care physician to join their team. The facility...
  2. Bilingual MD/DO Job

    Queens County, NY
    looking for a bilingual MD/DO to join our team full time. Competitive salary based on experience and...
  3. Physician: Bilingual Primary Care Physician...

    Miami, FL
    A healthcare system located in Florida is seeking a family practitioner to join their organization...
  4. Physician: Bilingual Primary Care Physician...

    Miami, FL
    A new family practice physician opportunity is now available in Florida at an established single...
  5. Physician: Special Opportunity for Bilingual...

    Miami, FL
    New offices recently opened last year. Right near Miami, run by apremier organization. Huge...
  6. Physician: Special Opportunity for Bilingual...

    Miami, FL
    New offices recently opened last year. Close to Fort Lauderdale, run by apremier organization. Huge...
  7. Bilingual Customer Service Representative - Full...

    Phoenix, AZ
    What are you working forward to? At Synchrony Financial we make sure our employees are always...
  8. Physician / Psychiatry / New York / Permanent /...

    All Cities, NY
    position at one of their facilities. In this role, the Bilingual Adult / Child Psychiatrist will be...
  9. Physician / Family Practice / Texas / Permanent...

    Denison, TX
    - Must be bilingual in Spanish and English - Must have a license to practice medicine in the State...
  10. Physician / Psychiatry / New Jersey / Permanent...

    All Cities, NJ
    opportunity for a board eligible / certified Bilingual Psychiatrist to gain valuable work experience and...
Previous Page New Search