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Mandarin Speaker

Agent Job Description:

The agent is accountable for maintaining a reservation and knowledge of the travel companys products. The core purpose of the role is to drive revenue through proactive selling and to ensure clients feel that all of their travel need questions have been adequately addressed in a fashion consistent with companys core values. The agent is responsible to:

Answer all telephone calls and emails in accordance with company and LQA standards
Book, modify & cancel guest reservations for individuals and/or groups that are requested either by phone, or email. Using the reservations system, process reservations for FIT, Group, Corporate, OTA, and Wholesale reservations.
Ensure proper verbiage and etiquette is used when answering the phones and selling hotels' rooms
Provide service to clients at a personal concierge-type service level including acting as a liaison between guest and property for all room requests and additional services required for their stay
Stay abreast of current rates, rate changes and all promotions
Provide guests with information regarding amenities of the hotel, rooms, and food services. Display knowledge of the local area, to include but not limited to, transportation, local attractions and activities
Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
Determine customer needs and recommend effective solutions.
Ensure all that all company standards for follow-up with customers as well as an internal contacts are met
Demonstrate a solid understanding of our customers, our products, our competitors and our industry
Foster a close working relationship with companys hotel team members
Demonstrate effective listening skills and questioning techniques
Implement call guidelines and selective selling strategies when required
Keep supervisor promptly and fully informed of all matters of significance
Meet or exceed quality, productivity and sales targets for individual and team goals
Work diligently with management and maintain positive and receptive attitude
Support any company reservations business activity as requested by the management team
Be an ambassador of the company brand at all times, in and out of the work place.

Basic Qualifications:

At least high school graduate
Preference with 1 year of front desk agent or hotel reservations experience (but not required)
Preference experience with PMS (Property Management System) or hotel central reservations system (but not required)
Strong written & verbal communication skills in English and Japanese/Mandarin languages
Proficiency in PC/computer skills and Microsoft Suite of products
Demonstrate a curiosity and eagerness to learn about global destinations and products. Global travel experiences desirable
Ability to focus attention on details, be well organized, and follow-up
Ability to calculate
Must be a Filipino citizen
Willing to work in shifting schedules
Can start ASAP

Salary Package is P72K (P20K basic pay + P2K non-taxable allowance + P50K language premium pay)

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