Get Bilingual JobsGet Bilingual Jobs

Mandarin Speaker

Agent Job Description:

The agent is accountable for maintaining a reservation and knowledge of the travel companys products. The core purpose of the role is to drive revenue through proactive selling and to ensure clients feel that all of their travel need questions have been adequately addressed in a fashion consistent with companys core values. The agent is responsible to:

Answer all telephone calls and emails in accordance with company and LQA standards
Book, modify & cancel guest reservations for individuals and/or groups that are requested either by phone, or email. Using the reservations system, process reservations for FIT, Group, Corporate, OTA, and Wholesale reservations.
Ensure proper verbiage and etiquette is used when answering the phones and selling hotels' rooms
Provide service to clients at a personal concierge-type service level including acting as a liaison between guest and property for all room requests and additional services required for their stay
Stay abreast of current rates, rate changes and all promotions
Provide guests with information regarding amenities of the hotel, rooms, and food services. Display knowledge of the local area, to include but not limited to, transportation, local attractions and activities
Maintain knowledge of hotel features/services, outlets, hours of operation, etc.
Determine customer needs and recommend effective solutions.
Ensure all that all company standards for follow-up with customers as well as an internal contacts are met
Demonstrate a solid understanding of our customers, our products, our competitors and our industry
Foster a close working relationship with companys hotel team members
Demonstrate effective listening skills and questioning techniques
Implement call guidelines and selective selling strategies when required
Keep supervisor promptly and fully informed of all matters of significance
Meet or exceed quality, productivity and sales targets for individual and team goals
Work diligently with management and maintain positive and receptive attitude
Support any company reservations business activity as requested by the management team
Be an ambassador of the company brand at all times, in and out of the work place.

Basic Qualifications:

At least high school graduate
Preference with 1 year of front desk agent or hotel reservations experience (but not required)
Preference experience with PMS (Property Management System) or hotel central reservations system (but not required)
Strong written & verbal communication skills in English and Japanese/Mandarin languages
Proficiency in PC/computer skills and Microsoft Suite of products
Demonstrate a curiosity and eagerness to learn about global destinations and products. Global travel experiences desirable
Ability to focus attention on details, be well organized, and follow-up
Ability to calculate
Must be a Filipino citizen
Willing to work in shifting schedules
Can start ASAP

Salary Package is P72K (P20K basic pay + P2K non-taxable allowance + P50K language premium pay)

Please leave blank
Minimum of 400 (0) characters
Please leave blank
Good news! We have your resume on file, you can use our Quick Apply function to easily apply to this job.

Critical Need Jobs

Employer Information

Previous Page New Search

I think your service is very good. I am very pleased that I receive your frequent mail. I will recommend your service to everyone I know that might be interested to check out the possibilities.

Carmen E. Arroyo, Teacher

Join 5,796 other Bilingual Professionals receiving FREE weekly job listings to their inbox every week.

We value your privacy. We will not rent your email to anyone.

Browse other Bilingual Jobs

  1. Japanese Speaking Business Development...

    Manila, Philippines
    Bilingual English and Japanese speaking skills are required. FIS, Corporate Liquidity / Bank Treasury is seeking a driven self-dir...
  2. Regional Administration - Spanish Bilingual

    Makati, Philippines
    Client Overview: The Organization is a Global business network of 12,000+ leading entrepreneurs in 173 chapters and 54 countries. ...
  3. Mandarin Speaking Business Development...

    Manila, Philippines
    Bilingual English and Mandarin speaking skills are required. FIS, Corporate Liquidity / Bank Treasury is seeking a driven self-dir...
  4. Brand Manager

    Bilingual (Fluent in English and Tagalog), knowledge of French is appreciated. Manage the progress of advertising and promotional ...
  5. Corporate Governance Officer

    POEA, Philippines
    Minimum 8 years’ experience in a Real estate, Construction and/or Bank Company Bilingual Numeric skills Computer literacy Communic...
  6. Operations Services Specialist

    Manila, Philippines
    Additionally, Operations Services Specialist manage external and internal queries in a professional, client-orientated manner usin...
  7. Mandarin Agent Support Representative

    Makati, Philippines
    •Perform outbound calls to non-deposit and inactive players •Record all players’ feedback or suggestion and report to Team Lead •W...
  8. 日本のシェアードサービスの会計士...

    Taguig, Philippines
    は、キャリア相談をお聞き致します。 J-K Network Services offers a FREE BILINGUAL CAREER CONSULTATION フォームにご記入の上、ご相談ください。Fill up the form and talk to...
  9. 日本人デスクアナリスト ( Japanese...

    Taguig, Philippines
    J-K Network Services は、キャリア相談をお聞き致します。 フォームにご記入の上、ご相談ください。 J-K Network Services offers a FREE BILINGUAL CAREER CONSULTATION Fill u...
  10. Japanese Bilingual Agent

    Makati, Philippines
    Job Category Customer Service Industry Call Center / IT-Enabled Services / BPO Job Description •電話・インターネットによるお問い合わせ対応。主にクライエントの製品や...
Previous Page New Search