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Reservation Agent

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Reservation Agent - Must be a Dutch Speaker
North Houston Reservation Center, Greenspoint
Houston, TX
Salary during Training: $7.56/hour
Upon successful completion of training, Salary: $9.89 / hour (language override of $2.33)

Equal Opportunity Employer " Minorities/Women/Veterans/Disabled/LGBT

Travel subject to service charges/restrictions. Bonuses awarded only under terms of United's policies.


-Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers
-Efficiently handle special requests; assist all customers including those with disabilities using United guidelines
-Utilize customer service and sales techniques to effectively address customer needs
-Consistently deliver a standard-setting product to our customers
-Maintain statistical excellence in all areas to support productivity goals
-Be accountable for all scheduled telephone time to meet service level goals

Must possess a high school diploma/GED or equivalent

Must be fluent in Dutch (written and spoken) (language assessment test will be administered)
Must be fluent in English (written and spoken)
Must be 18 years of age or older
Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
Must be able to attend a full-time (8 hour) training class within a 24 hour period in the Reservations Office in Greenspoint
Excellent written and verbal communication skills
Excellent listening skills

-Previous customer service experience required
-Previous sales experience preferred
-Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging)

-Must be legally authorized to work in the US for any employer without sponsorship
-Successful completion of interview required to meet job qualifications
-Reliable, punctual attendance is an essential function of the position
-Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
Must be able to pass a 10-year security -background check

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